![]() ![]() You just go to the billers page by tapping the “More” icon and the “Pay other billers”. Tap the button and you’ll be redirected to the Globe messenger who will assist you with your concern.įor other bills, we added cashless transactions to provide a more convenient and easy way to pay. For billing concerns, under the history page of the bill statement/payment tab, a "Ask for help" button is readily available.For Globe At Home, you can view your previous bill using the old GlobeOne app until it is decommissioned. For Postpaid Mobile however, you can still view the bills payment (Official Receipt) and bills statement in the history page. For Bills payment, once you have completely paid your bill, you can no longer see the current bill statement.Temporary disconnection status due to lost SIM/out of the country for Globe Postpaid or Transfer of location for Globe At Home will be included soon.Mobile Postpaid Bills payment details (Official Receipt) and statements can be viewed up to the last 24 months ( For beyond 24 months, you may use the GlobeOne app or send us a message at m.me/globeph) This will feature will soon be available to Globe At Home customers.Notification if your bill is overdue, will be due soon, already paid, or the account is disconnected.STEP 16: If you need to register another number, you can tap “Register another number”Ībsolutely! You can view your bills payment details in the app as well as pay using our online payment channels GCash, Credit Card/Debit Card, Pay via Bank Transfer, E-Wallets ( Shopee, Pay Maya, and Grab Pay) It will display “Registered” beside the mobile number. STEP 15: To know if a SIM Card is successfully registered, you may go back to the main app dashboard. Please note that no text confirmation will be given if registration is done via GlobeOne. You can copy the reference number by tapping the copy icon and save it for future reference. STEP 14: App will inform you that the registration is complete and it will show the reference number. One-time PIN will be sent to the contact number you provided.You’ll receive a prompt that you need to verify your contact number.STEP 13: For Home Prepaid WiFi customers: STEP 12: Tick the box to accept the agreement and tap “Submit”. ![]() STEP 11: Kindly review the terms and conditions. For taking a photo, resolution should be within 4MB STEP 10: Upload a selfie and then tap “Next” to proceed. STEP 9: Allow apps to access the photos to proceed on uploading. You may click here to check other required documents for Authorized Make sure that their chosen ID is not blurred or cropped.įor those users under a business account, you need to upload, valid ID, selfie, certificate of registration, a duly-adopted resolution designating the Authorized representative, and a special power of attorney / LOA.įor foreigners, upload a photo of proof of address then enter in Type of registrant either of the following: Select the ID Type, enter ID number then tap “Upload In case you’re already enrolled in GlobeOne, details are pre-filled with available data Tap “Yes” to allow usage of the details or “No”. STEP 6: You'll be informed that some details from the GlobeOne app profile can be gathered and will be used in the SIM registration. One-time PIN will be sent to the mobile number.You’ll receive a prompt that you need to verify your mobile number.STEP 5: For Globe Prepaid, TM and Globe Postpaid: Fill out the form and upload needed documents/photo. STEP 4: Proceed with SIM Card registration. An option willīe given if you want to add it later. You can startthe registration of your SIM.Add a nickname, email address and contact number.Select Broadband and enter Home Prepaid WiFi number.For Globe Prepaid and TM, Globe Postpaid, the app will inform you that your account will be automatically enrolled to the app once the SIM Card Registration is complete.Complete the standard account enrollment process. It will redirect you to account enrollment. For HPW, the app will inform you that you need to enroll the account first before you can proceed with SIM Card Registration.The app will inform you that there is no account available to register.The GlobeOne app and not yet SIM registered: STEP 3: If you don’t have a Globe Prepaid, TM, Globe Postpaid or Home Prepaid WiFi account enrolled in The mobile number is grayed out and unselected if SIM has been registered already.If the mobile number is not yet registered, you’ll be asked to choose which number will be registered.STEP 2: Select or type in a Globe Prepaid, TM, Globe Postpaid, or Home Prepaid WiFi account STEP 1: Open the app and tap “Register your SIM” in the home screen. ![]()
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